This page lists the sub-processors that Digital Outcomes Technologies Private Limited (“Predixion AI”) engages to support delivery of VOIZ, KOLLECT, LEADX, and AGENTX. A sub-processor is a third party that may process personal data on our behalf in the course of providing our Services to clients.
Predixion AI will provide clients with reasonable prior notice of any new sub-processor or replacement of an existing sub-processor, consistent with the terms of the applicable Data Processing Agreement. To subscribe to update notifications or request the most current list, please contact us using the details at the end of this page.
Current Sub-processors
| SUB-PROCESSOR | PURPOSE / SERVICE | DATA CATEGORIES PROCESSED | LOCATION |
|---|---|---|---|
| Microsoft Azure and/or Amazon Web Services (AWS) | Application hosting and infrastructure | All client data processed via the Services | India-based regions (e.g., Mumbai) |
| Speech recognition provider | Automatic speech recognition (converting call audio to text) | Call audio, transcripts | Details available to clients on request |
| Voice synthesis provider | Voice synthesis for AI agent responses | Agent-generated speech (does not typically include borrower/customer PII) | Details available to clients on request |
| Large language model provider | Conversational AI / natural language processing | Call transcripts, conversation context | Details available to clients on request |
| Database / backend platform | Application data storage | Borrower/customer contact and case data, call metadata | Details available to clients on request |
| Observability platform | AI conversation logging and quality monitoring | Call transcripts, model interaction logs | Details available to clients on request |
| Telephony / SIP connectivity provider | Voice call connectivity | Call audio, phone numbers | Details available to clients on request |
| Workflow automation platform | Internal process automation between systems | Varies by workflow — may include contact and case data | Details available to clients on request |
Specific vendor names for each role, together with their data-handling locations and terms, are shared with clients and prospective clients on request or under the applicable Data Processing Agreement.
Contact
For questions about this list, or to request the most current version, please contact:
Email: legal@predixion.ai